Cancellations: Call 704.547.9005 immediately after placing your order to accommodate your request. We start the designing process within 24-48 hours, so the time window for changes or cancellations are durable. NOTE: If you cancel an item purchased with a promotion or special deal, you may not be eligible to receive that promotion or discount again.
Quality issues: You will have to notify Distinctive Specialties of any issue within 7 days after delivery and, if applicable, send us a photo of the item to explain the issue. Distinctive Specialties will work with you to meet your expectations regarding the quality of the items. If we are not able to meet these quality expectations we offer a full refund.
Refund/Money Back guarantee: Distinctive Specialties offers a full refund upon request by the customer, the conditions for refund are: - Customer reports the issue and/or money back request within 7 days after delivery of the product - Customer returns the products back to Distinctive Specialties, shipping charges are paid by customer - The full amount is refunded within 7 days after Distinctive Specialties has received the products back from the customer - Money back guarantee does not apply in cases where the customer has accepted the (photo of) proof of the final product Please understand, due to customized items: MOST SALES ARE FINAL WHEN CUSTOMER ACCEPTS PROOF OF FINAL PRODUCT by making $50 deposit. It is very important you understand and are aware of this policy before placing an order. Please read all item description very carefully and be sure to ask any questions you may have before you place your order. There will be no refunds, returns, or exchanges on any of our items unless it is due to an error we made, then we will replace the item or offer you a refund at our discretions.
Thank you for your understanding!